On every order, with no minimum spend.
Typical delivery after your order is confirmed.
Our warehouse in the United States.
01Overview
BittPulse ships orders from its warehouse at 2451 Enterprise Blvd, Plainfield, IN 46168, USA. We offer free delivery on all orders, and delivery typically takes 2 to 4 business days. This page is part of our Terms of Service.
02Delivery cost
Delivery is free on all orders. The total you see at checkout is the total you pay for the products, and we add no separate shipping charge.
If delivery to your location involves customs duties, import taxes or similar charges set by local authorities, those are separate from BittPulse’s delivery and are the responsibility of the recipient.
03Order processing
Orders are paid in cryptocurrency through NOWPayments. We begin preparing your order once your payment has been confirmed. Confirmation time depends on the coin and network you pay with, and it can take longer when networks are busy.
- Your delivery time starts from the moment your payment is confirmed, not from the moment you start checkout.
- Payments that are underpaid, late or sent to the wrong address or network may delay or stop processing until they are resolved with our support team.
- We may contact you if we need to verify details before shipping your order.
04Delivery times
Once your order is confirmed, delivery typically takes 2 to 4 business days. Business days are Monday to Friday and exclude weekends and public holidays.
05Delivery address
At checkout you provide your delivery address, including address lines, city, state, ZIP or postal code and country. Please check it carefully before you pay.
- Orders are sent to the address you provide at checkout.
- If you need to correct your address after ordering, email us as soon as possible. We can only change it if your order has not yet shipped.
- We are not responsible for delays or losses caused by an incorrect or incomplete address that was entered at checkout.
- If a package is returned to us because of an address problem, we will contact you to arrange re-delivery.
06Order updates
We use the email address you provide at checkout to send your receipt and updates about your order. Please make sure it is correct and check your spam or junk folder if you don’t see our messages. If you have not heard from us and need an update, contact support@bittpulse.store with your order details.
07Delays
Sometimes deliveries take longer than expected. Common reasons include:
- Carrier delays or high shipping volumes, especially around holidays.
- Severe weather or other events outside our control.
- Customs or regulatory checks.
- Delays in payment confirmation on the blockchain network.
- Incomplete or incorrect delivery information.
If your order is running late, we will do our best to keep you informed and help you where we can.
08Receiving your order
Please inspect your package when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible with your order details and photos of the product and packaging. We will explain the next steps, and our approach to returns and refunds is described in the Returns & refunds section of our Terms.
09Lost or missing orders
If your order shows as delivered but you can’t find it, first check around your property and with neighbors or household members, as carriers sometimes leave packages in safe places. If it is still missing, or if your order has not arrived after the expected delivery window has passed, email us and we will look into it with the carrier.
10Contact us
Questions about shipping or delivery? Our support team is here to help:
BittPulse
2451 Enterprise Blvd
Plainfield, IN 46168
USA
support@bittpulse.store